Shipping policy

Standard Free Shipping Eligible Countries

Free shipping service applies exclusively to the below Countries: United States, Singapore, Malaysia, Vietnam, Thailand.

We also deliver to many other global territories. If your country is not listed above, get in touch with us for a custom shipping quotation.

Warehouse & Dispatch

Our inventory is stored across warehouses in the United Kingdom, United States and China. When local warehouse stock runs out, items will be shipped from our alternative overseas facilities instead.

Estimated Delivery Time

For all orders:
Under normal circumstances, we provide Standard Shipping service, which is free of charge.
In special cases (such as when faster delivery is required), we also offer expedited shipping service. The cost of Expedited Shipping depends on the order amount; the specific fees are shown in the table below.

Both Standard Shipping and Expedited Shipping are currently available for the countries and regions listed above.

Standard Shipping

  • Processing Time: 2–3 business days.
  • Shipping Time: 10–25 business days.
  • Total Lead Time: approximately 12–28 business days from the date of purchase to delivery.

👉 Standard shipping is normally used for orders and it is free of charge.

Expedited Shipping

  • Processing Time: 1–3 business days.
  • Shipping Time: 9–12 business days.
  • Total Lead Time: approximately 10–15 business days from the date of purchase to delivery.

👉 Expedited shipping is considered a special service, and the shipping fee varies depending on the order amount. 

The following are the specific expedited shipping fees. If you select expedited shipping at checkout, the expedited shipping fee will also be automatically displayed:

Address Errors & Address Modifications

Please double‑check your full shipping address before submitting payment. We take no responsibility for missing or undelivered parcels caused by incorrect address information provided by customers.

We cannot guarantee successful address revision after shipment is processed. Changing delivery address may incur extra fees from postal carriers or EMS, including redelivery surcharges if the new address differs substantially from the original one.

If you ask our team to submit address change requests to courier services, all arising additional costs will be charged to you. If you modify the address directly via postal service and receive their separate bill, those charges will also be passed over to you. While we initiate relevant operations, we will forward the full carrier‑issued fees to you. Any losses brought by address mistakes out of our control shall be borne by the buyer, thank you for your understanding.

Lost, Stolen or Mis‑delivered Parcels

Local couriers or EMS will evaluate neighborhood safety conditions to decide whether parcels can be dropped off without recipient signature. Where signature collection is mandatory but cannot be completed, further delivery arrangements will be notified.

For parcels lost, stolen or mis‑delivered in transit, we offer reshipment options and corresponding shipping cost will be calculated according to parcel dimension and weight.

Goods damaged or lost during transportation will be replaced by us free of charge.

If tracking status shows "delivered" yet you cannot locate your package, please file a trace request with local postal provider immediately. All replacement or refund applications must be submitted within 7 calendar days upon delivery confirmation.

Non‑receipt of Parcels

When you fail to receive your shipment, we suggest you contact the local express carrier directly for assistance. Contact information is available on carrier official websites. You may also submit inquiries through our page: 

Additional Notes

For address‑related and delivery‑related issues, recipient cooperation with local couriers is required for problem solving, which may include self‑collection at courier outlets. Our support team will do our best to assist you. Nevertheless, direct communication from buyers speeds up troubleshooting, especially considering time‑zone gaps and language differences