Return & Refund Policy

In general, returns fall under two broad scenarios:

1. Where returns are initiated by buyers for personal reasons such as dissatisfaction with the lighting items, and no product quality defects exist, the buyer shall bear all associated return‑shipping expenses. The actual freight cost is subject to the courier service you select.
2. Where returns stem from our side, including receipt of damaged goods or incorrect items, buyers will not be liable for any return delivery fees.

Our return window lasts 30 calendar days, counting from the day you receive your goods, during which you are allowed to submit a return application. Please note return or refund applications cannot be accepted for parcels still in transit.

To qualify for return, merchandise must remain in original received condition: unused, intact with all original tags attached and complete original packaging. You are also required to furnish purchase receipts or other valid proof of transaction.

To kick off a return request, please reach out to us via email: ____________

Once your return application gets approved, we will send over return‑shipping guidance together with relevant label instructions. Parcels sent back without prior official return authorization will be rejected and will not be processed. For any return‑related questions, feel free to email us at: ____________

We hope you will be fully satisfied with your lighting order. Should anything fail to meet your expectation, you may send us messages through our contact page or reply directly to shipping update emails, and our team will work toward a proper resolution.

Damaged, Defective or Incorrect Items

We fully understand the inconvenience caused upon receiving faulty or wrong goods. If your delivered items arrive damaged, defective or mismatched with your order, kindly get in touch and share your order details. Our support team will handle the case promptly and arrange complimentary return and exchange services.

Buyers are expected to inspect goods right upon delivery. Lighting products consist of diverse material components. For damaged or defective units, you may need to send items back to us so we can dispatch replacement goods.

Important: damage occurring in transit must be reported to our team within 48 hours after delivery. Claims raised beyond this time frame for transit‑caused damage will not be covered under this return policy.

Conditions for Partial / Full Refund & Replacement

• Goods returned in non‑original condition, with broken parts or missing components due to non‑seller‑caused factors
• Products delivered with obvious deviation against listed product descriptions
• Parcels sent back to sender without successful hand‑over to recipients
• Shipments that never arrive within a 90‑day time span

All above‑mentioned situations qualify buyers to apply for partial refund, full refund or product replacement.

Non‑Refundable Situations

• Requests falling outside the 30‑day return‑exchange validity period
• Orders with total purchase value equal to or exceeding $5,000
• Custom‑tailored items produced according to buyer‑specific requirements
• Returns arising from personal misunderstanding of product listings where relevant information has been clearly displayed
• Expedited delivery fees

For orders that do not satisfy return eligibility, buyers are responsible for outbound return freight. Original shipping fees are non‑refundable. When processing refunds for such cases, up to 70% of product value plus relevant service charges will be deducted from your refund sum.

We decline to accept any returned parcels without prior registration and application; unregistered shipments will be refused upon receipt.

Although we make every effort to keep product descriptions accurate, minor real‑world differences may still exist. We encourage buyers to raise pre‑sales inquiries to align expectations before purchasing. Our customer service team is ready to answer all your questions.

Order Cancellation

Order cancellation is only permitted within 24 hours following order confirmation. Refund will not be granted past this time threshold. In certain circumstances, if your order has not yet been dispatched, cancellation may still be possible. Please send us a message if you have not obtained shipment confirmation.

Complete Return Workflow

Step 1: Read through this return‑refund policy and confirm whether your order meets return or refund criteria. Step 2: Submit your return request with detailed reasoning to our email: ____________ Step 3: Our team reviews your case and confirms the applicable refund amount according to return causes and ordered merchandise. Step 4: We supply you with the correct return address together with labeling specifications. Refund processing will not proceed if you fail to comply with given instructions. Step 5: You arrange and cover return shipment costs by yourself. Pre‑paid shipping labels will not be provided. Please enclose your order confirmation printout inside the returning parcel. Step 6: Notify our team by email once you have dispatched the return shipment, and provide tracking number where available. Step 7: After receiving your returned package, we will finish return verification and refund processing within 3‑5 business days. Step 8: Return destination varies based on your original shipment source. Items originally shipped from our factory need to be sent back to factory address; goods dispatched from our warehouse should be returned to warehouse address. We will assign you the matching return address for your specific order.

EU 14‑Day Cooling‑off Period

Regardless of clauses mentioned above, consumers located within the European Union enjoy the statutory right to cancel or return orders within 14 days, for any reason without further justification. Items must stay unused, keep original tags and full original packaging, and you need to retain purchase receipts or valid proof of purchase.

Refund Execution

Upon approval of your refund claim, funds will be processed and credited back to your original payment method. Actual arrival time depends on payment provider processing cycles.

Delayed or Missing Refunds

If you have not received your expected refund, please check your bank account record first. Contact your credit card issuer; refunds often require certain processing cycles before posting to your account. Then reach out to your banking institution, as internal bank processing may also take time. If you have completed above checks and funds still fail to arrive, please get in touch with us via our website contact page.

We guarantee our products comply with local consumer‑protection requirements. Should you believe we fail to fulfill statutory obligations, please get in touch with us through our official channels.